Terms of service
Terms of Service
Last updated: 2 November 2026 · Version 11.2.2026
1. About these Terms and who we are
These Terms of Service ("Terms") govern your use of https://trynelsons.com (the "Site") and your purchase of products and subscription plans from us. In these Terms, "Nelson's," "we," "us," and "our" mean Top Goods Limited, a company incorporated in Hong Kong (Business Registration No. 79613927-000-01-26-4), the operator of the Site and seller of the products. "You" means the person using the Site or buying from us. By using the Site or placing an order, you agree to these Terms and to our Privacy Policy, Refund & Return Policy, and Subscription & Cancellation Policy, which are part of these Terms. If you do not agree, do not use the Site.
You confirm that you are at least 18 years old (or the age of majority where you live) and able to enter into a binding contract.
2. Our products and claims
We sell botanical rodent-repellent pouches and related products designed to help repel mice and other rodents using plant-based ingredients. Results vary depending on the environment, the level of rodent activity, and how the product is used. Our products are intended to help deter rodents. They are not guaranteed to eliminate an existing infestation, and they are not a substitute for professional pest-control services. Please follow the directions for use. If you have a serious or health-threatening infestation, consult a licensed pest-control professional.
3. Product information, pricing, and availability
We try to describe and price products accurately, but we do not warrant that descriptions, images, or prices are always error-free. Colors and packaging may vary slightly. Prices are shown in U.S. dollars (USD) and may change at any time before you order. We may correct errors and cancel or refuse orders affected by a pricing or description error, even after an order is submitted. If we cancel such an order after payment, we will refund you in full. Products are offered subject to availability.
4. Orders and contract formation
Submitting an order is an offer to buy, which we may accept or decline. Your contract with us forms when we send an order confirmation or ship your order. We may limit quantities, or refuse or cancel orders, to prevent fraud, correct errors, or address suspected abuse of promotions, subscriptions, or refunds. Information you give us must be accurate and complete.
5. Payment
Payments are processed by our payment gateway, Airwallex, and by any other payment method you choose at checkout. By providing payment details, you confirm you are authorized to use the payment method, and you authorize a charge for the full order amount, including taxes, shipping, and any recurring subscription charges. We do not store full card numbers; card data is handled by PCI-DSS-compliant providers. For one-time orders you are charged when we accept your order. For subscriptions, see our Subscription & Cancellation Policy.
6. Subscriptions
We offer subscription (auto-refill) plans that renew automatically until cancelled. The full terms, including billing, renewals, price changes, and how to cancel, are in our Subscription & Cancellation Policy, which is part of these Terms. By enrolling, you authorize recurring charges until you cancel.
7. Shipping and delivery
We process orders within 1 to 3 business days and provide delivery estimates at checkout. Delivery times are estimates, not guarantees, and may be affected by carriers, customs, weather, or events outside our control. Risk of loss passes to you when the product is delivered to you or your address. If your order is lost in transit or arrives damaged, contact us and we will help arrange a replacement or refund. Title passes on full payment and delivery.
8. Returns and refunds
Our Refund & Return Policy explains returns, refunds, damaged or defective items, and, where applicable, EU / UK withdrawal rights. It is part of these Terms.
9. Warranties and disclaimers
We stand behind the quality of our products. Except for warranties that cannot be excluded under the law that applies to you, the Site and products are provided "as is" and "as available," and we disclaim implied warranties to the fullest extent permitted by law. Nothing in these Terms removes non-waivable consumer rights, including implied warranties of merchantability or fitness where they cannot lawfully be disclaimed, statutory guarantees for EU / UK consumers, or Canadian consumer-protection rights.
10. Limitation of liability
Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or for non-waivable consumer rights. Subject to that, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to a product, the Site, or these Terms will not exceed the amount you paid for the product or service giving rise to the claim.
11. Indemnification
To the extent permitted by law, you agree to indemnify and hold us harmless from claims and costs arising out of your misuse of the Site or products, or your breach of these Terms.
12. Intellectual property
The Site and its content, including text, images, logos, and the Nelson's name, are owned by us or our licensors and are protected by intellectual-property laws. You may not copy, reproduce, or use our content without permission, except as needed to use the Site normally.
13. User content and reviews
If you submit reviews, photos, or other content, you confirm it is truthful, lawful, and does not infringe anyone’s rights, and you grant us a non-exclusive, royalty-free license to use it in connection with our business. We may remove content that is unlawful, deceptive, or in breach of these Terms.
14. Acceptable use
Use the Site only for lawful purposes. Do not attempt to disrupt the Site, gain unauthorized access, introduce malicious code, scrape data without permission, or infringe the rights of others.
15. Third-party links
The Site may link to third-party sites we do not control. We are not responsible for their content or practices.
16. Governing law and disputes
These Terms are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer, you keep the benefit of any mandatory consumer-protection laws of the place where you live. Subject to those rights, the courts of Hong Kong have jurisdiction over any dispute arising out of or in connection with these Terms. We encourage you to contact us first at info@trynelsons.com so we can try to resolve any concern quickly and in good faith.
17. Accessibility
We aim to make the Site accessible and to meet applicable accessibility standards. If you have trouble using the Site, contact us at info@trynelsons.com and we will try to help.
18. Changes to these Terms
We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, for material changes, give notice where required. Continued use after changes take effect means you accept them.
19. Text messaging (SMS)
By providing your mobile number and opting in, you agree to receive recurring automated marketing and order-related texts from Nelson's. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. We do not share your mobile opt-in data or consent with third parties for their own marketing.
20. Contact
Top Goods Limited · Unit A2, 19/F, Max Share Centre, 367-373 King's Road, North Point, Hong Kong · info@trynelsons.com · https://trynelsons.com Complaints and customer service: email info@trynelsons.com with your order number. We acknowledge complaints within two business days and aim to resolve them within ten business days. Our full complaints procedure is set out in our Refund & Return Policy.